Level-Up Your Agents with Contact Center AI
Everything you need to analyze interations,evaluate performance,and coach
hard-working teams in one place.
Results You'll Love
4x
INCREASE IN BOOKING
40%
INCREASE IN CONVERSION RATE
5%
INCREASE IN CSAT
Trusted By
AI 50: America’s Most Promising Artificial Intelligence Companies in 2020 & 2021
The Information 50’s Most Promising Startups in 2020
Top 25 Enterprise Software Startups To Watch In 2020
Analyze Every
Call & Interaction
Monitor a 30 minute interaction in just a few minutes. Automatically surface the most important interactions to improve, such as compliance gaps, coaching opportunities, and displays of strong customer sentiment.
explore interaction analytics
Evaluate More Interactions in Half the Time
Spend less time scoring interactions and more time delivering engaging, data-driven feedback to agents. Review and score conversations in one view. Access a tagged and timestamped transcript to get a quick pulse of the interaction.
Explore Agent QA Evaluations
Coach &
Motivate Agents
Show agents how to improve by leaving personalized coaching tips right within the transcript. Boost transparency and morale by using data to help the agents who need it most quickly.
Explore Agent Performance & Coaching
Meet our Coaching & AI Experts
Observe.AI helps you know what's happening on 100% of conversations. Coach agents on how to improve CX quality.
